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American Comfort 13,000 BTU Portable Air Conditioner with 13,000 BTU Heater

Item: 99953063 | Model: ACW500CH

Estimated Delivery: 3-5 Business Days

Your Price: $499.99

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    This 13,000 BTU air conditioner with a rotary compressor offers 3 cool settings and 3 fan-only speeds to deliver cool air at a comfortable speed. Built-in casters provide easy portability for movement from room to room. A washable air filter helps produce comfortable and healthier air. A flexible exhaust hose and window adapter kit allow for easy window installation.

    Product Features:


  • Variable-setting thermostat with electronic controls allows for temperature customization
  • 3 cool settings and 3 fan-only speeds keep the cool air moving at a comfortable speed
  • Automatic air outlet raises and lowers and features 1-way air direction for cool air distribution
  • Adjustable louvers allow for easy control of air flow
  • Autodrain Technology eliminates the need to drain the unit by vaporizing the excess water from the internal tank through the hose. Draining will only be needed at the end of the season.
  • Replaceable active carbon filter helps remove airborne odors
  • Self evaporative technology helps to remove excess fluid build up and eliminates the excessive need to drain the unit
  • 24-hour timer allows for a preset period of operation, reducing energy consumption
  • Unit also supplies 12,000 BTU of heat
  • LED screen and electronic control panel is easy-to-read and operate
  • Remote control allows for operation from afar
  • Built-in casters for easy portability
  • Full 60 – 90° thermostat control
  • Includes adjustable ABS plastic window venting kit with exhaust hose*
  • Warranty: 1 year limited parts

  • (Model ACW500CH)

    *Please note this portable air conditioner requires venting through a window using the included exhaust kit.

Color: Black
Estimated Delivery: 3-5 Business Days
Type: Portable
Amperage: 11 amps
Voltage: 110V-120V
Wattage: 1,230W
BTUs: 13,000 BTU (cooling), 12,000 BTU (heating)
Coverage: 350 sq. ft.
Number of Settings: 3
Number of Speeds: 3
Controls: LED
Timer: Yes
Automatic Shut-Off: Yes
Filter : Yes
Filter Type: Washable
Filter Light Reminder: No
Casters: Yes
Humidistat Humidity Control: No
Humidity Control: No
Moisture Control: No
Bucket Location: Internal
External Drain Connector: Not Included
Water Level Indicator: Yes
Heater Type: Heat Pumps
Overload Protection: Yes
Oscillating: No
Fan Speeds: 3
Portable: Yes
Cord Length: 70"
Remote Control: Yes
Material(s): PVC
ETL Listed: Yes
ENERGY STAR Qualified : No
Installation Required: No
Installation Type: Window Kit
Assembly Required: No
Includes: Unit, Window Kit
Dimensions: 16 3/10"L x 15 4/5"W x 33 1/10"H
Weight: 67 lbs.

Shipping and Delivery

BJs.com uses several different shipping methods to best serve our Members. More than one shipping method is available for certain items. Please be aware that not all shipping methods are available for all items.* By clicking on the "Change" button in the "Shipping Methods" section of the "Final Order Review" page, you will be able to see a list of available shipping options. If a certain shipping method is not displayed, we regret that it is not available for that item.


* Shipping information is always approximate and may be based on information given to us by manufacturers and vendors.


Orders placed via these shipping options are not guaranteed to be delivered within a certain time frame. Standard Ground is generally the least expensive option.


Standard Ground: Standard Ground includes delivery via U.S. Priority Mail®, United States Postal Service®, UPS® Ground and FedEx® Ground.


Expedited Ground: Items upgraded to Expedited Ground will ship via UPS®, FedEx® Ground or a similar carrier. Expedited Ground is not available for all items.


2nd Day Air: Items upgraded to 2nd Day Air will ship via UPS®, FedEx® Ground or a similar carrier. 2nd Day Air is not available for all items.


Overnight: Items upgraded to Overnight will ship via UPS®, FedEx® Ground or a similar carrier. Overnight shipping is not available for all items.


Priority Overnight: Items upgraded to Priority Overnight will ship via UPS®, FedEx Ground® or a similar carrier. Priority Overnight is not available for all items.

BJs.com Return Policy

BJ's selects the highest quality Merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to a refund or exchange subject to the following guidelines. Please return your product to the nearest BJ's Club location or by following the instructions here.


Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. Items purchased over 1 year ago will not be considered in new condition. If you are returning a product please check to make sure your return meets the following conditions:

  • Computers and electronics are returnable within 90 days of the shipping date
  • CDs, DVDs, computer software and video games must be unopened
  • Major appliances are returnable for buyer’s remorse within 7 days of receiving the item (major appliances include refrigerators, ranges, washers, dryers, dishwashers, freezers and garbage disposals).

We regret that BJ’s cannot cover the cost of shipping for products returned due to buyer’s remorse.

Non-Returnable Items:

  • Bulk orders*
  • Gift Cards
  • Items with gas, oil or fuel added
  • Opened CDs, DVDs, computer software and video games
  • Products under a manufacturer’s warranty which have service center only restrictions and are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s. Click here for a list of categories

*Bulk online sales are final and cannot be returned; reference Terms of Use available on BJs.com by clicking here, or contact your BJ’s business partner with questions.


If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. Once the item has been accepted it will be deemed to be the correct item and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.

Returning an Item Online

Please see BJs.com's return policy before initiating a return.
You may return your item at any BJ's Club location or by following the instructions below.

  1. Select “Order Status” from the top navigation of any page.
  2. If you placed your order while signed in to your online account, please sign in to your account using your username and password.
    If you placed your order while shopping as a guest, please enter your order number, recipient's email address, and the ship-to ZIP code, then click “Continue.”
  3. Your order information should now be displayed. Please review it and click the “Return”" link next to the item you would like to return.
  4. Select from the dropdown list the reason that most closely corresponds to your reason for returning the item, the package condition, and any comments you would like to make.
  5. Select “Continue.”
  6. Your return authorization request has now been made and you will receive an email within 3-5 business days (often sooner), with complete return instructions. If you do not receive an email with complete return instructions within 3-5 business days, please contact us at 866-4BJS-WEB (866-425-7932). BJ’s Member Care Representatives are available Monday - Friday, 9AM - 7PM E.T., Saturday, 9AM - 6PM E.T. and Sunday, Noon - 6PM E.T.

PLEASE NOTE: you will not be allowed to initiate a return beyond 30 days from your date of shipping. After 30 days, please contact member care for return instructions.



Damaged Orders
If a signature is required please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact the manufacturer for replacement parts. For further assistance, contact BJ’s Member Care. Do not discard the boxes or packing materials, as they may be needed to ship the item back.



Shipping Error
If you receive an incorrect product, please review your order information to be certain that there were no errors in the order process. If you determine that you received an item you did not order, please return your product to the nearest BJ’s Club location or initiate a return online (see “Returning an Item” above for instructions).



Return Shipping Costs
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. In the event that your returned merchandise was mis-shipped, damaged or defective, BJ’s Member Care team will be happy to reimburse you for return shipping costs. Please contact BJ’s Member Care and we will be able to assist you.