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Item: 130576397 |
Estimated Delivery: 5-7 Business Days
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success—-and how by concentrating on the happiness of those around you, you can dramatically increase your own."This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in ten years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."—-Tim Ferriss, bestselling author of The 4-Hour Workweek"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."—-Gretchen Rubin, bestselling author of The Happiness Project"This book could start a revolution."—-Marshall Goldsmith, bestselling author of Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It"In Delivering Happiness, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."—-Lance Armstrong
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.
Most items may be returned within 30 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. If you are returning a product listed below, please check to make sure your return meets the following conditions:
Please note: We regret that BJ's cannot cover the cost of shipping for product returns.
Also please note: Products having service-center-only restrictions under a manufacturer’s warranty which are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s.
If you have ordered one of these non-returnable items, please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged, refuse the delivery and you will receive a full refund. Once the item has been accepted it will be deemed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.
Unless otherwise designated as “Non-Returnable Items,” all merchandise purchased on BJs.com between November 1 and December 24 can be returned no later than the following January 24. Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Valid Return Authorization Number required.
Merchandise purchased before or after the qualifying period described in the preceding paragraph or returned after January 24 will be subject to the regular BJs.com Return Policy as described in “Proper Conditions for Return and Credit.”
If you wish to return an item, you can follow these simple steps:
PLEASE NOTE: you will not be allowed to initiate a return beyond 30 days from your date of shipping.
Items eligible for return must be returned within 30 days from date of shipping. For more information, please see the “Proper Conditions for Return and Credit” section of BJ's Return Policy.
We regret that we are unable to accept perishables, earrings, opened CDs, DVDs, computer software and video games, memory foam pillows, mattresses and toppers, items delivered via “White Glove” delivery methods, and personalized items for return at this time. For more information, please see the “Proper Conditions for Return and Credit” section of BJ's Return Policy.
If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact BJ's Member Care to provide details about the damaged order.
If you receive an incorrect product, please review your order information to be certain that there were no errors in the order process. If you then determine that you received an item you did not order, please initiate a return (see “Returning An Item” above for instructions) online and then re-order the correct product. If you have questions or need assistance in this process, please contact BJ's Member Care.
In the event that your merchandise arrived with parts missing, please contact the supplier directly (supplier contact information will be provided on your packing slip) for replacements. If you are unable to reach the supplier, please contact BJ's Member Care for assistance.
We regret that we cannot offer item-for-item exchanges or Club credits at this time. If you have questions or need assistance in this process, please contact BJ's Member Care.
Returning Online Items in-Club
We regret that we are unable to accept items purchased online for return in your local Club at this time. We apologize for any inconvenience. If you wish to return an item purchased online, please initiate a return (see “Returning An Item” above for instructions). If you have questions or need assistance in this process, please contact BJ's Member Care.
Return Shipping Costs
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees.
In the event that your returned merchandise was mis-shipped, damaged or defective, BJ's Member Care team will be happy to reimburse you for return shipping costs or arrange to have your return picked up. Please contact BJ's Member Care and we will be able to assist you.