Close Window

BJ’s Help — FAQs

Here is a list of the most frequently asked questions about BJ’s and BJ’s Membership.

Please use the index below to search your topic.


General Information> Savings Opportunities> BJ’s Visa® Card>
Non-member Shopping> Communications Management>    

General Information

How do I find a BJ’s near me?
Go to the Club Locations listing. Find your state and then choose the city or town nearest to you to view the address, phone number, hours and location map of the closest BJ’s. You will also be able to see the features of a particular Club.

You may also call 1-800-BJS-CLUB (1-800-257-2582) at any time and say or press "1" to use BJ’s automated Club locator service.

What time does BJ’s open?
Hours for Clubs and services vary, so be sure to check your Club’s information page for details. You may also call 1-800-BJS-CLUB (1-800-257-2582) at any time and say or press "1" to use BJ’s automated Club locator service.

What kind of selection will I find?
At BJ’s, you’ll find thousands of the best-selling, top-quality brands — products you know, trust and use. BJ’s also offers its own Club brand, Berkley and Jensen®, which has proven to be a Member favorite. Berkley and Jensen gives you quality equal or superior to that of national brands — but at a much lower price.

What are BJ’s Services?
Upon payment of your Membership fee, you will automatically receive access to a variety of discounted services provided through BJ’s Specialty Business Partners. You may take advantage of Member-only discounts on Verizon Wireless, vacations, auto buying, home improvement, car rentals, healthcare and more. Other warehouse clubs charge as much as $100 for access to these benefits.

Where can I obtain information about my pharmacy records?
BJ’s closed its pharmacies in February, 2007. If you have questions about your prescription records or related data, please call BJ’s Member Care at 1-800-BJS-CLUB (1-800-257-2582).

[ Close this Window ]
[ Return to Top ]

Savings Opportunities

How can I save with BJ’s Low Prices?
Independent research shows that BJ’s Low Prices can save you more than 30%* off supermarket prices. BJ’s delivers low prices every day, not just during sales.

These savings are only available to BJ’s Members and to the Household and Supplemental Members on their accounts.

*30% savings is compared to supermarket prices and is based on the per unit price of a market basket of items. Savings may vary based upon market area and items purchased. Research conducted by Warehouse Club Focus, October 2008.

Can I use coupons?
Absolutely! BJ’s accepts all manufacturers’ coupons — including the ones that come in your Sunday newspaper — giving you additional savings on top of our everyday low prices. Plus, we offer BJ’s Members-only coupons throughout the year. After all, saving you money is what BJ’s is all about.

You can get your exclusive BJ’s coupons:

Can I use more than one coupon?
You may not use more than one coupon on a single item. However, if you buy a multi-pack (a pack that contains multiple full-sized packages of a single product shrink-wrapped together) you may use multiple coupons.

For example, if you have 2 coupons for 50% off an 8-oz. bottle of face cleanser and you are buying a multi-pack that contains 2 or more 8-oz. bottles of face cleanser you may use both coupons.

Does BJ’s take all major credit cards?
Yes. BJ’s offers the most payment options of any membership warehouse club. In addition to cash, checks, debit cards and EBT, you can charge your purchases on your Visa®, BJ’s Visa® Card, MasterCard®, American Express® or Discover® Network credit card.

Note: Business Members may also use business checks for purchases with proper identification.

Do BJ’s Clubs participate in state sales tax holidays?
Yes. If you make a qualified purchase during a state sales tax holiday from a Club within that state, you will not be charged state sales tax. However, local sales taxes may still be charged, depending on the terms of your state’s legislation.

How will I know if my state is offering a sales tax holiday?
BJ’s will post information regarding current sales tax holidays as it becomes available. You’ll find it in the news section on BJs.com.

Are online orders eligible for tax-free status during state sales tax holidays?
Yes. Qualified online purchases made during the specified tax-free time period are eligible if the online purchases are shipped to an address within the state offering the sales tax holiday. Sales tax on online orders is determined by the ship-to state.

Initially, eligible online orders will be charged state sales tax at checkout. To receive a refund for sales tax charged on online purchases during a sales tax holiday, please follow this procedure:

[ Close this Window ]
[ Return to Top ]

BJ’s Visa® Card

How many types of BJ’s Visa® Cards are there?

There are three different cards with varying features and benefits. The BJ’s Visa® Card, the BJ’s Visa® Business Card and the BJ’s Visa® PhotoCard.

How do I earn points with my BJ’s Visa® Card?

You earn 2 (two) points per one dollar ($1.00) spent on eligible purchases made through the front-end registers in any Club location, BJ’s Gas® stations and online on BJs.com. For purchases made at all other locations Visa® is accepted, you will earn 1 (one) point per one dollar ($1.00) spent.

How can I tell how many points I’ve earned?

Point accumulations will be reported on your monthly billing statement. You may also view your points and manage your account at www.barclaycardus.com.

Can I earn points for balance transfers?

No, not at this time.

How many points do I need to earn to start receiving BJ’s Bucks®?

Each time you earn 2,000 points you will receive $20.00 in BJ’s Bucks®.

How do I receive my BJ’s Bucks®?

BJ’s Bucks® checks will be issued with your next monthly statement each time you earn 2,000 or more points and are issued in increments of $20.00. Points not applied toward a BJ’s Bucks® check in a given month will carry over to your next statement.

If I earned 6,500 points, would I receive 3 BJ’s Bucks® checks in my next statement?

No. You will always receive 1 (one) BJ’s Bucks® check for the total amount owed to you. If you earn 6,500 points in a given month, your next monthly statement will contain a single BJ’s Bucks® check in the amount of $60.00 ($20.00 per 2,000 points earned). Your remaining 500 points will roll over to your next statement.

Will my points ever expire?

Yes. Points that are not applied toward BJ’s Bucks® expire after 36 months.

Is there a limit to how many BJ’s Bucks® I can earn?

No. Each time you earn 2,000 points, you will receive $20.00 in BJ’s Bucks®.

Can I transfer my points to another Member to help him or her earn BJ’s Bucks®?

No. Points are not transferable.

Do BJ’s Bucks® checks expire?

BJ’s Bucks® checks sent with your monthly statement expire 6 months from the date they are issued. Expired BJ’s Bucks® checks cannot be reissued.

Where can I spend my BJ’s Bucks® checks?

Your BJ’s Bucks® checks can be used only for in-Club purchases of BJ’s merchandise (as permitted by law) made through BJ’s front-end registers. Simply hand them to the cashier when it’s time to pay. Additional use restrictions may apply. See check for details.

Can I cash my BJ’s Bucks® checks?

No. BJ’s Bucks® checks are not redeemable for cash. However, they can be used to buy qualifying items, including groceries and general merchandise, at any BJ’s Club location.

Can I redeem my BJ’s Bucks® checks for BJs.com merchandise?

No. At this time, BJ’s Bucks® checks can only be redeemed for in-Club merchandise.

Can I give my BJ’s Bucks® check to someone else?

No. BJ’s Bucks® checks are nontransferable. They can only be used by the Member to whom they were issued.

Can I use my BJ’s Visa® Card as my BJ’s Membership Card when I shop in-Club?

Yes, if you have the BJ’s Visa Card (red) and have your BJ’s Membership Number imprinted on it.

The BJ’s Visa® Business Card cannot be used as your BJ’s Membership Card.

How do I get my BJ’s Membership Number imprinted on my BJ’s Visa® Card?

To have your Membership Number imprinted on your BJ’s Visa® Card, simply provide it in the designated area of your BJ’s Visa® Card Application Form.

At this time, this benefit is limited to Primary Members, First Supplemental Members on business accounts and paid Supplemental Members. Household Members do not have unique Membership Numbers and therefore cannot use a BJ’s Visa® Card as a BJ’s Membership Card.

What is BJ’s Membership Auto Renew?

BJ’s Membership Auto Renew is a program that automatically renews your BJ’s Membership and charges the Membership fee to your BJ’s Visa® Card.

How do I sign up for BJ’s Membership Auto Renew?

You are automatically enrolled in the BJ’s Membership Auto Renew program upon your approval for a BJ’s Visa® Card unless you checked the box on your application form indicating your desire to opt out.

To enroll or to cancel participation in the BJ’s Membership Auto Renew program, please contact BJ’s Member Care online or call 800-BJS-CLUB (800-257-2582), Monday – Friday, 9 A.M. – 7 P.M. E.T. and Saturday – Sunday, 9 A.M. – 6 P.M. E.T.

I only wanted to renew one of the Supplemental Members on my BJ’s account, but my monthly statement shows that I was charged for two. How do I get a refund?

Please contact Barclay’s Customer Service directly via the toll-free number on the back of your BJ’s Visa® Card for any and all questions pertaining to charges on your account. They will help you obtain a refund for incorrect charges.

[ Close this Window ]
[ Return to Top ]

Non-member Shopping

Do I have to be a Member to shop at BJ’s?
No. Non-members may shop at BJ’s with a One Day Shopping Pass obtainable online or at the Member Services Desk in-Club. (See next question for additional information.)

What is a One Day Shopping Pass?
A One Day Shopping Pass is a special Pass that allows non-members to experience BJ’s shopping for a full day. Passes are obtainable online or at the Member Services Desk in-Club. Non-members are required to have a Pass in order to purchase goods from BJ’s.

Unless otherwise specified, all One Day Shopping Passes carry a 15% non-member surcharge over and above BJ’s listed prices on all merchandise except alcohol and gas. If you purchase a BJ’s Membership within 7 days of using your Pass, your non-member surcharge will be applied toward the Membership fee when you present your original receipt from your initial purchase at the Member Services Desk. Pay with cash, Visa®, BJ’s Visa® Card, MasterCard®, American Express®, Discover® Network, debit cards or EBT only. Sorry, no checks.

[ Close this Window ]
[ Return to Top ]

Communications Management

How do I remove myself from your postal mailing list?
To remove yourself from BJ’s postal mailing list, write to: BJ’s Wholesale Club, Inc., Attn.: Member Care, One Mercer Road, Natick, MA 01760.

You may also use the Member Care Contact Us form to submit your request. Or, call our Member Care line at 800-BJS-CLUB (800-257-2582) Monday – Friday, 9 A.M. – 7 P.M. E.T. and Saturday – Sunday, 9 A.M. – 6 P.M. E.T.

See BJ’s Privacy Policy for details.

How do I remove myself from your email offer list?
If you would like to unsubscribe from our email list, you may do so online by checking the box in your Update Profile page indicating that you do not wish to receive email from BJ’s.

You may also:

See BJ’s Privacy Policy for details.

How do I receive your special offers by email?
If you already have a Password for your Profile, simply log in and edit your Profile by unchecking the box that indicates you do not wish to receive email from BJ’s. If you don’t have a Password, you must create one. Once registered, you should begin receiving email offers and communications within 2 – 3 weeks.

If your question has not been answered, please Contact Us or call 800-BJS-CLUB (800-257-2582) Monday – Friday, 9 A.M. – 7 P.M. E.T. and Saturday – Sunday, 9 A.M. – 6 P.M. E.T.

[ Close this Window ]
[ Return to Top ]