We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.
Most items may be returned within 30 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. If you are returning a product listed below, please check to make sure your return meets the following conditions:
Please note: we regret that BJ’s cannot cover the cost of shipping for product returns.
Also please note: Products having service-center-only restrictions under manufacturer’s warranty which are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s.
Non-Returnable Items:
If you have ordered one of these non-returnable items, please inspect the item carefully PRIOR TO SIGNING FOR IT. If the item is incorrect or damaged, refuse the delivery and you will receive a full refund. Once the item has been accepted it will be deemed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.
Unless otherwise designated as “Non-Returnable Items,” all merchandise purchased on BJs.com between November 1, 2009 and December 24, 2009 can be returned no later than January 24, 2010. Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Valid Return Authorization Number required.
Merchandise purchased before or after the qualifying period described in the preceding paragraph or returned after January 24, 2010 will be subject to the regular BJs.com Return Policy as described in “Proper Conditions for Return and Credit.”