Last Updated: October 21, 2019
The BJs.com web site is owned by BJ’s Wholesale Club, Inc. The mailing address for BJ’s Wholesale Club, Inc. is 25 Research Drive, Westborough, MA 01581.
Welcome to BJs.com. BJ’s Wholesale Club, Inc. ("BJ’s") maintains this web site (the "Site") as a service to our Members. Please feel free to browse the Site. You may download material on the Site for personal, non-commercial use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, translate, transfer, report, or use the contents of the Site for public or commercial purposes, including the text and images, without BJ’s written permission.
BJ’s grants you a limited license to access and make personal use of this Site. This license does not permit you to download (other than page caching) or modify it, or any portion of it, except with express written consent of BJ’s. Nor does this license authorize any resale or commercial use of this Site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of any third party, or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose, except as specifically permitted or with the express written consent of BJ’s. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BJ’s without express written consent. You may not use any meta tags or any other “hidden text” utilizing any BJ’s tradename, trademarks, service marks, or logos without the express written consent of BJ’s. Any unauthorized use automatically terminates the permission or license granted by BJ’s.
Copyright Infringement Claims. If you believe that material appearing on the Site has been copied in a way that constitutes copyright infringement, you may request that such material be removed under the Digital Millennium Copyright Act by notifying BJ’s copyright agent in writing and providing the information specified below.
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is already infringed;
- A description of the copyrighted work that you claim has been infringed upon;
- A description of where the material appears on the site that you claim is infringing activity and that is to be removed or access to which is to be disabled;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
BJ’s Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:
Mail Rte. A2
25 Research Drive
Westborough, MA 01581
Changes, Misprints, and Errors. We reserve the right to change the (a) goods advertised or offered for sale through this Site, (b) prices or specifications of such goods, (c) any promotional offers, and (d) any other part of this Site at any time and from time to time without notice or liability to you or any other person. All orders are subject to credit approval and the availability of merchandise upon successful completion of this credit check. We cannot guarantee that goods advertised or offered for sale on this Site will be available when ordered or thereafter, and we reserve the right to limit quantities sold or made available for sale. SUBJECT TO APPLICABLE LAW, WE DO NOT WARRANT THAT THE MATERIALS ON THE SITE (INCLUDING PRODUCT DESCRIPTIONS OR PHOTOGRAPHS) ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE AND WE RESERVE THE RIGHT TO CANCEL, TERMINATE OR NOT TO PROCESS ORDERS (INCLUDING "ACCEPTED" ORDERS) WHERE THE PRICE OR OTHER MATERIAL INFORMATION ON THE SITE IS INACCURATE OR WHEN WE RECOGNIZE ABUSE OF OUR POLICIES. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE SUPPLIER OF THE ITEM OR OTHER THIRD PARTY. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or apply a credit to the payment type used in the order. Items offered on the Site will differ from items offered in our Clubs and prices may differ. BJ’s does not offer rain checks for items displayed on the Site or in the Clubs.
For the avoidance of doubt, an order placed on this Site may be fulfilled by our merchandising partners. BJ’s disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities or any merchandising partner; the goods or services offered by a merchandising partner; or our merchandising partner's failure to complete your delivery
Acceptance and Payment Terms. Advertised prices are in U.S. dollars and exclude shipping, handling, and taxes unless otherwise noted. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
International Shipping. Currently, BJ’s offers shipping in the United States only. We do not currently deliver to P.O. boxes, APO (military) boxes, FPO (foreign) boxes or international addresses. Shipments to Alaska and Hawaii will incur additional shipping charges. Due to shipping limitations, not all products sold on the Site can be shipped to Alaska or Hawaii. If applicable, shipping restrictions to these states will be noted in the Shipping Information section on each product page.
Return Policy. If you are not fully satisfied with your purchase, you may return it with the original packing receipt once you have obtained a Return Authorization Number (RA#). Additional restrictions apply. Please read our Return Policy in full for specific return policies as applicable to different types of merchandise. Merchandise purchased through the site can be returned to any BJ’s Club. BJ’s is not obligated to accept returns of merchandise ordered through the Site that are not in compliance with the published return policy. The above return policy shall not apply to bulk purchases of ten (10) or more selling units of the same product in the same transaction via the Site where the total purchase price for such ten or more items exceeds $1,000.00, regardless of the purchaser. For such bulk purchase described in the prior sentence, ALL SALES ARE FINAL and no returns shall be accepted in-club or through the Site.
Submissions. We welcome your comments regarding this Site. However, any comments, questions, feedback, reviews, notes, messages, ideas, photos, drawings, suggestions or other communications, whether provided in the form of emails or submissions to BJ’s or postings to the Site (collectively, "Comments"), sent to the Site shall be and remain the exclusive property of BJ’s. Your submission of any such Comments shall constitute an assignment to BJ’s of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. BJ’s will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
You may post Comments, other content, send e-cards and other communications, and submit other information. You agree that no Comments you submit to the Site shall contain illegal, obscene, threatening, abusive, libelous, unlawful content or content that is defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. In addition, no such Comments or content shall consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. BJ’s reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. BJ’s has the right but not the obligation to monitor and edit or remove any activity or content. BJ’s takes no responsibility and assumes no liability for any content posted by you or any third party.
Colors. We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Gift Cards and Gifts of Membership. All BJ’s Gift Cards and Gifts of Membership are deemed purchased in and issued from the Commonwealth of Massachusetts. Gift Cards cannot be used as a form of payment for merchandise purchased on the Site.
BJ’s endeavors to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 21 or outside of the United States. You may have the option to order delivery of alcohol products from select BJ’s Club locations and where permitted by law. Alcohol product availability and quantity vary by state due to differing state regulations. Alcoholic sales, including the delivery thereof, are not available for those under the age of 21. A valid proof of age is required for all transactions involving alcohol. Any alcohol purchased from BJ’s must be for personal consumption and not for resale. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 21, we will report this to the appropriate authorities, prosecute you fully to the extent allowable by law, and terminate your membership.
Upon any delivery involving alcohol, BJ’s delivery partners (“Driver”) will ask to see the recipient’s valid government-issued ID (e.g., driver’s license) to confirm recipient is 21 or older to receive the order. The recipient will also be required to sign for the order. Failure to provide a valid ID will prevent the Driver from completing the delivery. If the recipient is visibly intoxicated, the Driver reserves the right to refuse to deliver the order. In the event the recipient is unable to sign for the order (i.e., not home), unable to provide a valid ID, or visibly intoxicated, the order will be returned to the Club and your credit/debit card will be refunded.
By using this site to order alcohol, you swear and affirm and represent to us that you (and the recipient) are over the age of 21. If for any reason it is found that you (or the recipient) are under the age of 21, you and/or the recipient agree to indemnify BJ’s and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages BJ’s suffers or incurs. You also swear and affirm and represent to us that any alcohol purchased from BJ’s is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use please do not use this site to order alcohol.
After you place an order for alcohol through this site, we will check the transactional information you give us for validity and compliance with state laws and regulations, by verifying your method of payment or shipping address. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to reject any order you place with us. These restrictions may include orders placed by the same web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address provided at the time the order was made. We do not sell alcohol to dealers. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
BJ’s Text Message Program Terms and Conditions
Signing Up and Opting-In to the Message Program
Enrollment into Marketing Messages requires you to log in to your BJ’s account, provide your mobile phone number, update your preferences to receive marketing text messages from BJ’s, and to agree to these Message Terms. Before the Marketing Messages under the Message Program will begin, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that confirms your choice to opt-in to Marketing Message.
Enrollment into Informational Messages under the Messaging Program occurs (i) by logging in to your BJ’s account and updating your preferences to receive informational text messages from BJ’s; (ii) automatically by placing a Same-Day Delivery order; or (iii) by opting in to receive informational text messages when you place an order online and pick it up in Club (“BOPIC”), where (i) - (iii) above all require you to provide your mobile number and agree to these Message Terms.
You may not enroll into the Message Program if you are under 18 years old (except in Alabama and Nebraska, 19 years old). BJ’s reserves the right to stop offering the Message Program at any time with or without notice.
By opting into the Message Program, you:
- authorize BJ’s to use autodialer or non-autodialer technology to send Informational Messages and/or Marketing Messages to the mobile phone number associated with your opt-in (i.e., the number on file for the account associated with your opt-in, or, if none, the number from which you send an opt-in) sent by or on behalf of BJ’s, its affiliated companies, and/or third-party service providers;
- acknowledge that you do not have to agree to receive text messages as a condition of purchase;
- confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in; and
- consent to the use of an electronic record to document your consent to opt-in.
Charges and Carriers
Message and data rates may apply. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of participating in the Message Program. Note, not all mobile devices, mobile carriers, or handsets may be supported, and our messages may not be deliverable in all areas (e.g., outside of the U.S). BJ’s, its service providers, and the mobile carriers supported by the Message Program are not liable for delayed or undelivered messages.
Messages You May Receive
Once you confirm your choice to opt into the Message Program, message frequency may vary. BJ’s reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of messages sent. BJ’s also reserves the right to change the short code or phone number from which messages are sent, and we will notify you when we do so.
Marketing Messages may be sent to you between the hours of 9:00am – 5:00pm EST. Informational Message times vary and may occur outside of normal business hours as the majority of such messages are based on order placement and delivery times. Under the Message Program, you may receive messages such as the following (without limitation):
- when you are welcomed into the Message Program;
- when an order has been placed and/or delivered;
- when an item or items has shipped; an item or items are ready for an in-club pick up;
- marketing or other promotions; or
- membership updates.
Information and Use
Cancellation and Opt-Out
To stop receiving Marketing Messages from BJ’s, text the word STOP, END or CANCEL to BJSGO (25746) any time or reply STOP, END or CANCEL to any of the Marketing Messages you have received from BJ’s. To stop receiving Informational Messages from BJ’s, text the word STOP, END or CANCEL to any of the Informational Messages you have received from BJ’s. You may also log into your BJ’s account and opt out of certain Informational or Marketing Messages by changing your preferences. Your opt-out request may generate a confirmation text message clarifying which messaging program it applies (if you have more than one). Opt-out confirmation may take up to three (3) business days to process, and during that time you may continue to receive such messages from BJ’s. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END or CANCEL keyword command and agree that BJ’s and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from BJ’s through any other programs you have joined (e.g., BOPIC orders) until you separately unsubscribe from those programs. These Message Terms will still apply if you withdraw the consent mentioned above or opt out of the Message Program. If you want to join again, just sign up as you did the first time, and BJ’s will start sending such text messages to you again.
Help and Questions
The Message Program is a service of BJ’s Wholesale Club, Inc., located at 350 Campus Drive, Marlborough, MA 01752. You can text HELP for help at any time to BJSGO (25746). If you are experiencing any problems, please visit https://bjs.com/help or call 1-800-BJS-CLUB.
Mobile Phone Number Change
In the event that you change or deactivate your mobile phone number, you agree to notify BJ’s by calling 1-800-BJS-CLUB or by updating your mobile number under your account settings (which may require you to confirm consent via text message again).
ANY CLAIM UNDER THESE MESSAGE TERMS SHALL BE RESOLVED SOLELY BY BINDING ARBITRATION UNDER THE RULES AND PROCEDURES OF THE AMERICAN ARBITRATION ASSOCIATION. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED ON A CLASS-ACTION BASIS.
Unless otherwise required by law or our agreements with you, BJ's, nor any of our affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in, or suspension of the Message Program; or (b) any text message received as part of the Message Program. Notwithstanding the foregoing, any liability that we or they may have to you in connection with the Message Program shall not exceed one hundred dollars ($100).
Passwords and Security. If you use a password to access this Site or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify BJ’s immediately. BJ’s reserves the right to take any and all action as it deems necessary or reasonable to maintain the security of the Site and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account. While BJ’s takes prudent steps to protect your account and the Site, it cannot protect your information outside of the Site. When you send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting a notice on this web site. We do not include details of your personal financial information in emails unless you specifically request we do so or as necessary to answer your question. You acknowledge and agree that unencrypted email sent over the Internet is not secure and may be read by others, and you agree that when you request that we send you email you are authorizing us to transmit and disclose your information from time to time in an unencrypted manner. You further acknowledge that emails sent with this information are not stored in a secure manner.
You agree that we may treat specific actions by you, such as checking boxes to receive email updates, sending us an email directly or through the Site, or leaving a telephone message with an email address for BJ’s Member Care to respond to an inquiry about your account, as a request that we communicate with you by unencrypted email.
BJ’s makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Site, or web sites linking to this Site.
DISCLAIMERS -- GENERAL
THE SITE IS OPERATED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, BJs.COM, BJ’s WHOLESALE CLUB, INC, AND THEIR AFFILIATES (COLLECTIVELY, THE "BJ’s BUSINESSES") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
WITHOUT LIMITING THE FOREGOING, THE BJ’s BUSINESSES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
THE BJ’s BUSINESSES DO NOT ENDORSE OR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THE SITE, OR ABOUT ANY WEB SITE YOU MAY ACCESS THROUGH THE SITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER SITE.
THE BJ’s BUSINESSES MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THE SITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.
THE BJ’s BUSINESSES ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THE SITE.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL THE BJ’s BUSINESSES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE.