Membership Help - BJ's Wholesale Club

BJ’s Help — FAQs

Here is a list of the most frequently asked questions about BJ’s and BJ’s Membership.

If you can’t find the answer to your question below, please contact BJ’s Member Care.

Please use the index below to search your topic.

 

Types of Membership

What is a Primary Member?
A Primary Member is the person who purchases a BJ’s Membership under his or her name. You may review your Membership status by referring to the lower-right corner of your Membership Card, immediately below your photo.

What is a Household Member?
If you are an Inner Circle® or BJ’s Rewards® (see below) Primary Member, you have the option of having one additional Membership Card on your account at no extra charge. This designated Household Member must be a family member who resides at your address or a full-time college student. Photo ID and proof of address are required.

Business and BJ’s Rewards® Business Memberships do not have Household Members but are allowed one Supplemental Member at no additional charge. (See next question for additional information.)

You may add or delete Household Members at any time during your Membership year, but you may not have more than one Household Member on your account at any time.

For full details, see BJ’s Membership Privileges and Conditions.

What is a Supplemental Member?
Supplemental Members are those Members whose names you add to your Primary Membership, granting them access to their own BJ's Card. If you are an Inner Circle® or BJ's Rewards® Primary Member, you may add up to 3 Supplemental Members to your account for a fee of $25* each. Supplemental Members must be family members residing at the same address or full-time college students. Photo ID and proof of address required.

If you are a BJ's Primary Business Member or a BJ's Rewards® Primary Business Member, you are allowed 1 Supplemental Member at no additional charge. You may also add up to 8 additional Supplemental Members to your account for a fee of $25 each. Your Supplemental Members may be family members, as above, or co-workers/employees of your company.

*Plus state and local taxes where applicable or required by law. Fee is prorated based on Primary Member's expiration date at time of the addition.

Can I change my Supplemental Members from year to year?
Absolutely. It is up to the Primary Member to decide which Supplemental Memberships will be renewed. You may change, add or delete Supplemental Members at any time in-Club at the BJ’s Member Services Desk or online by registering and signing in to your BJs.com online account.

What is the difference between BJ’s Business Membership and BJ’s Inner Circle® Membership?
The chart below shows the features of these Memberships for easy comparison.

  Business Inner Circle
Business Inner Circle View View
Second Card: No additional charge. Card available to co-worker or to family member.

No additional charge. Household Member must be a family member residing at same address as Primary Member.

Supplemental Cards: $25* each, up to a total of 8, for co-workers or for family members residing at same address as the Primary Member. $25* each, up to a total of 3, for family members residing at same address as Primary Member or for full-time college students.
Who Buys Primary: Designated Business Representative Individual consumers
Required at Sign-up:

Two proofs of business status, i.e. company card/letterhead

Valid photo ID required for all Membership Cards

Valid photo ID required for all Membership Cards

Valid photo ID required for all Membership Cards

Proof of residency required for Household and Supplemental Members


*Plus state and local taxes where applicable or required by law. Fee is prorated based on Primary Member’s expiration date at time of the addition.

What qualifies as proof of business status?
Invoices, business checks and business cards are acceptable proofs of status.

The following are also acceptable documents:

  1. A current city, county or state business license
  2. A qualified professional license (lawyer, doctor, architect, engineer, etc.)
  3. Purchasing authority from a government agency — either a state resale certificate or a state exemption certificate (Note: required if purchasing for resale)

Why can’t I purchase a BJ’s Business Membership online?
It’s not possible to purchase this type of Membership online at this time because proof of business status is required to purchase a BJ’s Business Membership. Please visit the Member Services Desk at your local Club to join.

If you are already a BJ’s Business Member, you may upgrade to a BJ’s Rewards® Business Membership online by registering and signing in to your BJs.com online account.

Once BJ’s Primary Business Members register, they may use their online accounts to access online Member resources, including online renewal and valuable money-saving coupons.

How long is a BJ’s Membership valid?
All new BJ’s Memberships are valid for 12 months from the date of activation, unless otherwise indicated.

Are all BJ’s Memberships guaranteed?
BJ’s Inner Circle, College, Business and Rewards Members who are dissatisfied may cancel their Membership at any time and request a refund of Membership fees paid for the current Membership period.

Membership Expiration and Renewal

How will I know that my Membership is about to expire?
BJ’s mails a renewal notice at the beginning of the month in which your Membership expires.

The cashier will remind you that your Membership is about to expire. And your Membership expiration date is always printed at the top of your BJ’s sales receipt. If you have opted into email from BJ’s (see “Communications Management” above), you will receive an automated email notifying you that it’s time to renew. You will also be notified when you sign in to your BJs.com online account. For more information about your Membership, including renewal and expiration information, please call 800-BJS-CLUB (800-257-2582).

If I decide to renew my Membership in person, may I renew at any BJ’s Club?
Yes! BJ’s Memberships may be renewed at any Club, at any register. Our secure and instant Online Renewal, however, offers you the ultimate in convenience. It’s available to Primary and Supplemental Members who register on BJs.com. Please note: Supplemental Members cannot renew until the Primary Member renews.

Lastly, you can always contact 800-BJS-CLUB to renew your Membership.

When does my renewed Membership Card expire?
If you renew your Membership during your expiration month or within 2 months after the expiration month, you will retain your current expiration month for the renewed year. If you renew more than 2 months after your original expiration date, you will be issued a new expiration date. For more information on this policy, please see BJ’s Membership Privileges and Conditions.

Can my Household/First Supplemental Member renew before I do?
No. A Household/First Supplemental Member* is automatically renewed when the Primary Member renews. No separate renewal process is required.

*Business Members are allowed one Supplemental Member at no charge. This individual is designated as the First Supplemental Member.

Can my Supplemental Members renew before I do?
No. You may renew your Supplemental Members at the same time that you renew your Membership, or afterward, but not before. Your Supplemental Members may also choose to renew themselves — provided you have not deleted them from your account — but only after you, the Primary Member, have renewed.

Do I have to renew all of my Supplemental Members when I renew?
No, you don’t. You may choose to renew all, some or none of the Supplemental Members on your account when you renew. You may also change your designated Household and Supplemental Members. It’s your choice.

Membership Cards

Can I lend my Membership Card to another person?
No. BJ’s Membership Cards are nontransferable. For security purposes, only you may use your Membership Card. Your Household/free Supplemental and paid Supplemental Members are also barred from lending their Cards to others. All Membership Cards are protected with the Cardholder’s photograph to prevent misuse by others.

Do I get a new BJ’s Membership Card when I renew?
No. You may keep your current Membership Card and use it just as you always have at the Club. The exceptions to this policy are:

  • If your name has changed since you acquired your Membership Card. Your Card must be imprinted with your current name
  • If you have a Membership Card without a photo. For security reasons and because Membership is non-transferable, all Membership Cards are required to contain a photo of the Cardholder
  • If you have lost your Card.

When do my Supplemental and Household/First Supplemental Members’ Cards expire?
Supplemental and Household/First Supplemental Members’ Cards expire on the same date as the Primary Membership’s expiration.

Online Account Management

Can I make a name change online if either my name or the name of one of my Supplemental or Household/First Supplemental Members has changed?
No. For security reasons, BJ’s does not accept name changes online for Primary, Household or Supplemental Members. Please visit your BJ’s Member Services Desk in-Club with any and all name changes. Photo ID required.

Can I make address changes online?
Yes. We highly encourage you to keep your contact information up to date by maintaining your online account. If you are a BJ’s Rewards® Member, it is particularly important for you to do so as your Payback will be sent to the address that we have on file for your account.

To sign in or register with an online account, simply click on “Sign In/Register” at the top of any BJs.com page. If you are a BJ’s Member, be sure to associate your Membership Number with your online account. Once you have registered, click on “Associate Membership #” at the top of the page and enter your Membership Number, first and last name, and the ZIP code listed on your Membership.

What is an online account?
Your online account is a summary of your order activity and preferences — and of your Membership information, if you are a Member. If you are a Primary Member, it will include summaries of your Household/First Supplemental and Supplemental Member(s). After you register and sign in to your online account, you can make changes to your account information. (See above for details.)

Who has an online account?
Anyone, Member or non-member, may register with an online account on BJs.com. Non-members also have the option of shopping as guests. Please note that anyone shopping as a non-member or guest will be subject to a 5% surcharge on their orders.

Why should I register with an online account?
You need to register in order to:

  • Add items to your Waitlist
  • Save shipping addresses to your Address Book
  • Manage your email preferences

In addition to the reasons listed above, Members need to register in order to:

  • Update their addresses and/or telephone numbers
  • Add a Household/First Supplemental Member or add/delete Supplemental Members
  • Use easy online renewal
  • Print Members-only Club Coupons
  • Process online rebates
  • Shop online without paying a 5% non-member surcharge

Can I change who I have listed as my Household/First Supplemental Member?
Yes. At any time during your Membership, you may delete a Household/First Supplemental Member at the BJ’s Member Services Desk in-Club and select a new one.

Your newly designated Household/First Supplemental Member will be required to obtain his or her own Membership Card. Photo ID required. Membership Cards for deleted Household/First Supplemental Members are invalid and can no longer be used.

If you do not currently have a designated Household/First Supplemental Member, you may add one online.

Can I add Supplemental Members to my Membership after I join — even if it’s not renewal time?
Yes. You may add additional Supplemental Members at any time for an adjusted fee based on your Primary Membership’s expiration date. For example, many parents purchase Supplemental Memberships for children going off to college.

Change, add or delete Supplemental Members online or at the BJ’s Member Services Desk in-Club, or by calling Member Care at 800-BJS-CLUB (800-257-2582).

Newly designated Supplemental Member(s) will be required to obtain their own Membership Cards. Photo ID required. Membership Cards for deleted Supplemental Members are invalid and can no longer be used. All current Supplemental Memberships expire on the same date as the Primary Membership.

BJ’s Rewards® Membership

What is BJ’s Rewards® Membership?
BJ’s Rewards Membership is BJ’s highest level of Membership. It pays you 2% back on most in-Club and BJs.com purchases — up to $500 per Membership period — plus, it delivers exclusive benefits not offered through BJ’s Inner Circle® and Business Memberships. This Membership option is also available as an upgrade option to Primary Inner Circle and Primary Business Members.

BJ’s Rewards Membership benefits include:

  • 2% Payback on most in-Club purchases*
  • 2% Payback on most purchases from BJs.com*
  • BJ’s Auto Buying ProgramSM Personal Auto Shopper**
  • And more. New Rewards will keep on coming, as long as you’re a Member!


*Rewards are earned on most purchases in-Club and on BJs.com. Payback takes the form of a BJ’s Reward redeemable toward the future purchase of qualifying merchandise in-Club only (not valid toward purchases on BJs.com at this time). Certain restrictions apply. Certain BJ’s Rewards® offers effective for a limited time. Only purchases by Primary and Household/First Supplemental Cardholders are eligible for 2% Payback. See BJ’s Rewards® Membership Privileges and Conditions or visit the Member Services Desk in-Club for full details.

**Certain restrictions apply. For details, contact us online or call Member Care at 877-257-7772 Monday – Friday, 9AM – 7PM E.T., Saturday, 9AM – 6PM E.T. and Sunday, 12NOON – 6PM E.T.

How much can I earn in 2% Payback?
You can earn up to $500 during your Membership period.

How much does it cost to join as a BJ’s Rewards® Member or to upgrade to a BJ’s Rewards® Membership?
View BJ’s Rewards® Membership fee, here.* Existing Members may upgrade to a BJ’s Rewards® Membership — even if it’s not time to renew — at an adjusted fee based on the number of months remaining in their Membership. For more information on Rewards, click on “Earn 2% Back on Purchases” at the bottom of any BJs.com page.

*Plus state and local taxes where applicable or required by law.

How do I become a BJ’s Rewards® Member?
You may join or upgrade online, in-Club at the Member Services Desk, or by contacting 800-BJS-CLUB (800-257-2582).

When can I upgrade to a BJ’s Rewards® Membership?
You’re eligible to upgrade at any time during your Membership year — even if it’s not time to renew — at an adjusted fee based on the number of months remaining in your Membership. Contact 800-BJS-CLUB (800-257-2582) to upgrade.

Why should I upgrade now instead of at renewal?
So you can start earning 2% Payback* on your very next in-Club or BJs.com purchase. The more you shop, the more you earn — up to a total of $500 per Membership period.

*Rewards are earned on most purchases in-Club and on BJs.com. Payback takes the form of a BJ’s Reward redeemable toward the future purchase of qualifying merchandise in-Club only (not valid toward purchases on BJs.com at this time). Certain restrictions apply. Certain BJ’s Rewards® offers effective for a limited time. Only purchases by Primary and Household/First Supplemental Cardholders are eligible for 2% Payback. See BJ’s Rewards® Membership Privileges and Conditions or visit the Member Services Desk in-Club for full details.

I want to become a BJ’s Rewards® Business Member. Can I do so online?
It depends on your current Membership status. If you are already a BJ’s Business Member, you may upgrade online.

If you are not already a BJ’s Business Member, you cannot become a BJ’s Rewards® Business Member online because all BJ’s Business Memberships require two documents showing your current business activity — invoices, business checks, business cards, etc. — as proof of business status at the time you initially join.

The following are also acceptable documents:

  1. A current city, county or state business license
  2. A qualified professional license (lawyer, doctor, architect, engineer, etc.)
  3. Purchasing authority from a government agency — either a state resale certificate or a state exemption certificate (Note: required if purchasing for resale)

Once you become a BJ’s Business Rewards Primary Member, you will be able to renew and make changes to your Membership, including changing, adding or deleting designated Supplemental Members, online. You may add up to a total of 9 Supplemental Members, and there is no charge for the First Supplemental Member.

Please note that only purchases by the Primary and First Supplemental Member accrue Rewards. Payback is issued to the Primary Member only and is sent to the current listed address. If you are unsure if your account address is up-to-date, check your account information online by registering and signing in to your online account, or contact Member Care. You may also call 800-BJS-CLUB (800-257-2582) Monday – Friday, 9AM – 7PM E.T., Saturday, 9AM – 6PM E.T. and Sunday, 12NOON – 6PM E.T.

How BJ’s Rewards Work

How do I get my BJ’s Rewards?
Rewards Payback is issued to the Primary Member every six months and will be mailed to the address in the Primary Member’s Membership file in the form of a BJ’s Rewards® Payback Card.* Please allow 4 – 6 weeks for Payback to arrive. Rewards are redeemable for most BJ's in-Club merchandise, are valid toward Membership fees and at BJ’s Gas® locations.

To ensure you receive your Rewards Payback Cards, it is very important that you inform BJ’s of any address changes. There are three easy ways to confirm that your account is up to date: manage your account online; update your information at the Member Services Desk; or call Member Care at 877-257-7772 Monday – Friday, 9AM – 7PM E.T., Saturday, 9AM – 6PM E.T. and Sunday, 12NOON – 6PM E.T.

*Rewards are earned on most purchases in-Club and on BJs.com. See BJ’s Rewards® Membership Privileges and Conditions or visit the Member Services Desk in-Club for full details.

Do I earn 2% Payback on any of my previous purchases?
No. You start earning your 2% Payback — up to a total of $500 per Membership period — on the date of your upgrade.

Are all purchases eligible for the 2% Payback?
No. A limited number of purchases are not eligible for 2% Payback. See BJ’s Rewards® Membership Privileges and Conditions for more information about Payback eligibility.

Will I receive a new BJ’s Rewards® Membership Card when I upgrade?
Yes. Once you’ve upgraded, you may exchange your current BJ’s Membership Card for your new BJ’s Rewards Membership Card at the BJ’s Member Services Desk. Your Household/First Supplemental Member and Supplemental Members may continue to use their current Membership Cards. They will not be issued new Cards.

Rewards accrual and access to exclusive benefits begin immediately upon enrollment — even if you don’t exchange your Membership Card. Please see the following item for important information regarding Rewards accrual.

If I become a BJ’s Rewards® Member, does that mean all of my Supplemental Members do, too?
No. If you are a BJ’s Rewards® Primary Member or a BJ’s Rewards® Business Primary Member, your BJ’s 2% Payback applies only to purchases made by you or by your Household/First Supplemental Cardholder. Paid Supplemental Members and Members with Company Cards do not accrue Rewards.

Read the BJ’s Rewards® Membership Privileges and Conditions for complete details.

If I want to downgrade to an Inner Circle® or Business Membership — when can I do it? Will I lose my Rewards?
Downgrading the level of your Membership from Rewards to Inner Circle® can be done only at the time your Membership comes up for renewal. Your Payback will accrue through your renewal date and be sent to you.

If you have any further questions about changing the level of your Membership, please ask for assistance at the Member Services Desk in-Club.

If your question has not been answered, please contact us online or call 877-257-7772 Monday – Friday, 9AM – 7PM E.T., Saturday, 9AM – 6PM E.T. and Sunday, 12NOON – 6PM E.T.

All BJ’s Rewards® Memberships are subject to certain Privileges and Conditions, ask in-Club or go to www.bjs.com/rpc.