What is over-the-threshold delivery and how does it affect my order?

Over-the-threshold delivery is the only available delivery method for certain oversized items.

Items in this category must be shipped via a freight trucking company and will be unloaded and carried as far as the first available dry area in your apartment or home or to an exterior location of your choice. However, items will not be carried any further into your apartment or home than across the front threshold. Please note that setup, connection, assembly and removal of packaging materials is not included in this delivery service.

The charge for over-the-threshold delivery will vary according to type of product purchased and delivery address; exact charges will be specified during the checkout process. Over-the-threshold delivery is by appointment only and times available are Monday- Friday, 8AM-6PM E.T. You will be contacted by the carrier to set up an appointment within 7 business days from date of shipping.