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Orders
Cancelling or Returning Your Order
What is the BJs.com refund policy?
How do I return a gift purchased on BJs.com?
What should I do if my BJs.com order is missing parts?
How do I cancel my BJs.com order?
Can I return a BJs.com item in-Club?
Why was my BJs.com order cancelled?
What should I do if my order arrives damaged?
Managing Your BJ's Membership
How do I add a Household Member?
Managing Your Order
How do I make changes to my order?
Where is the Pick Up in-Club area at my local BJ's?
Can I exchange my order?
How can I edit my cart on BJs.com?
What should I do if my order arrives damaged?
Does BJ's offer curbside pickup?
Placing An Order
What is an online account?
Can I order tires on BJs.com?
What is Free Pick Up Today?
How do I create an online account for BJs.com?
Can I place a deli order online?
Is there a limit as to how many items I can order?
How can I edit my cart on BJs.com?
How do I place an order on BJs.com?
Same Day Delivery
What is Same Day Delivery?
Shipping My Order
Can I have my BJs.com order shipped to a BJ's Club?
What is additional fee delivery?
Do you ship to Alaska, Hawaii, California or Puerto Rico?
Do you ship to P.O. boxes or APO.FPO.DPO addresses?
What shipping methods do you use?
What does "Shipping Included" mean?
Do you ship to multiple addresses?
What is white-glove delivery?
How are shipping costs calculated?
Can I change the shipping method on my order?
What is standard delivery?
What do the delivery time frames indicate?
Why can't I ship my BJs.com order to California?
What is over-the-threshold delivery and how does it affect my order?
Tracking Your Order
My tracking information says my package was delivered, but I do not have it
What do the delivery time frames indicate?
How can I check the status of my BJs.com order?
Others
Notice for BJs.com orders shipped to certain states
How do I request a duplicate purchase history?
Do you offer coupons on BJs.com items?
How do I file a sales tax refund claim for an online purchase?
How is sales tax calculated on online orders?
How do BJs.com subscriptions work?
Are BJs.com orders eligible for tax-free status during state sales tax holidays?
Is it possible to download a receipt from a previous order?
I forgot my BJs.com password. What should I do?
There is an incorrect price shown on BJs.com. Can it be honored?
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Cancelling or Returning Your Order
Managing Your BJ's Membership
Managing Your Order
Placing An Order
Same Day Delivery
Shipping My Order
Tracking Your Order
