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Orders - Cancelling or Returning Your Order
Cancelling or Returning Your Order
What is the BJs.com refund policy?
How do I return a gift purchased on BJs.com?
What should I do if my BJs.com order is missing parts?
How do I cancel my BJs.com order?
Can I return a BJs.com item in-Club?
Why was my BJs.com order cancelled?
What should I do if my order arrives damaged?
Others
Notice for BJs.com orders shipped to certain states
How do I make changes to my order?
Can I have my BJs.com order shipped to a BJ's Club?
My tracking information says my package was delivered, but I do not have it
What is additional fee delivery?
What is an online account?
Do you ship to Alaska, Hawaii, California or Puerto Rico?
Do you ship to P.O. boxes or APO.FPO.DPO addresses?
How do I request a duplicate purchase history?
What shipping methods do you use?
Where is the Pick Up in-Club area at my local BJ's?
Can I order tires on BJs.com?
What does "Shipping Included" mean?
Do you offer coupons on BJs.com items?
How do I file a sales tax refund claim for an online purchase?
Can I exchange my order?
Do you ship to multiple addresses?
How is sales tax calculated on online orders?
How do BJs.com subscriptions work?
Are BJs.com orders eligible for tax-free status during state sales tax holidays?
What is white-glove delivery?
How are shipping costs calculated?
What is Same Day Delivery?
Can I change the shipping method on my order?
What is standard delivery?
What is Free Pick Up Today?
How do I create an online account for BJs.com?
What do the delivery time frames indicate?
I recently purchased a BJ's Major Appliance. Who can help with delivery?
Is it possible to download a receipt from a previous order?
Can I place a deli order online?
Is there a limit as to how many items I can order?
I forgot my BJs.com password. What should I do?
Why can't I ship my BJs.com order to California?
How can I edit my cart on BJs.com?
How can I check the status of my BJs.com order?
There is an incorrect price shown on BJs.com. Can it be honored?
What is over-the-threshold delivery and how does it affect my order?
How do I place an order on BJs.com?
Have questions on canceled or out-of-stock items?
How do I add a Household Member?
Does BJ's offer curbside pickup?
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