How can we help?
Orders - Placing An Order
Placing An Order
What is an online account?
Can I order tires on BJs.com?
What is Free Pick Up Today?
How do I create an online account for BJs.com?
Can I place a deli order online?
Is there a limit as to how many items I can order?
How can I edit my cart on BJs.com?
How do I place an order on BJs.com?
Have questions on canceled or out-of-stock items?
Notice for BJs.com orders shipped to certain states
How do I make changes to my order?
Can I have my BJs.com order shipped to a BJ's Club?
My tracking information says my package was delivered, but I do not have it
What is additional fee delivery?
How do I track my BJs.com order?
Do you ship to Alaska, Hawaii, California or Puerto Rico?
Do you ship to P.O. boxes or APO.FPO.DPO addresses?
How do I request a duplicate purchase history?
What shipping methods do you use?
Where is the Pick Up in-Club area at my local BJ's?
What does "Shipping Included" mean?
Do you offer coupons on BJs.com items?
What is the BJs.com refund policy?
How do I file a sales tax refund claim for an online purchase?
Can I exchange my order?
Do you ship to multiple addresses?
How is sales tax calculated on online orders?
How do BJs.com subscriptions work?
Are BJs.com orders eligible for tax-free status during state sales tax holidays?
How do I return gift purchased on BJs.com?
What should I do if my BJs.com order is missing parts?
How do I cancel my BJs.com order?
What is white-glove delivery?
How are shipping costs calculated?
What items are excluded from free shipping promotions?
What is Same Day Delivery?
Can I change the shipping method on my order?
Can I return a BJs.com item in-Club?
What is standard delivery?
Why was my BJs.com order cancelled?
What do the delivery time frames indicate?
I recently purchased a BJ's Major Appliance. Who can help with delivery?
Is it possible to download a receipt from a previous order?
I forgot my BJs.com password. What should I do?
Why can't I ship my BJs.com order to California?
How can I check the status of my BJs.com order?
What should I do if my order arrives damaged?
There is an incorrect price shown on BJs.com. Can it be honored?
What is over-the-threshold delivery and how does it affect my order?
How do I add a Household Member?
Does BJ's offer curbside pickup?
Managing Your Order
Placing An Order