BJ’s Wholesale Club offers a 100% money-back guarantee on Wellsley Farms grocery and perishable items. If you are not happy with your purchase, we will gladly give you a full refund. All returns require proof of purchase. No returns will be accepted after 90 days from date of purchase. 

Includes undamaged televisions, home theater displays, computers/laptops, tablets, electronics, electric bikes and electric scooters. Items must be in new condition with all accessories and packaging intact. 

Includes air conditioners (portable & window air conditioners), patio sets & structures (dining sets, conversation sets, gazebos, pergolas), and mattresses (including box springs, bed in a box, etc.). 

Televisions, home theater displays, computers/laptops, tablets, electric bikes and electric scooters found to be damaged upon initial inspection are returnable with their original packaging and accessories. 

Includes both the following product types and/or purchase conditions: 

• Trading cards of any kind (e.g., Pokémon, sports cards), whether opened or unopened 
• Lottery tickets, cigarettes, tobacco products and alcohol 
• Gift cards 
• Opened DVDs, computer software and video games 
• Fireworks, or items with gas, oil or fuel added 
• Massage chairs that are opened 
• Products under a manufacturer's warranty which have service center only restrictions (please see below for additional information) 
• Prescription eyewear and contact lenses (see below for additional information on BJ’s Optical^® returns) 
• Items purchased as part of a special event 
• Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000 
• Items purchased from resellers (and not in BJ’s clubs or on BJs.com or the BJ’s app directly) 
• Items for which the member cannot provide proof of purchase 
• Non-member returns without a receipt 
• Items marked as ineligible for return or exchange in-club, on BJs.com, or in the BJ’s app 
• Items marked as final sale 

Items purchased in-club, through pickup or ExpressPay^A, as well as certain large or high-value items delivered via Same-Day Delivery^B must be returned in-club.

BJ’s Optical does not accept returns on prescription eyewear or contact lenses. If the contact lens box is unopened, unmarked and at least one year from the expiration date, it may be eligible for return.

Please contact opticalsupport@bjs.com for return questions. 

• Optical accessories can be returned if they are in new condition with accessories intact. Returns are accepted within one year of purchase. 
• If your prescription eyeglasses are accidentally broken or damaged, bring them back within 12 months of your date of receipt to receive 50% off any one-time replacement of frames and/or lenses. If you have a prescription change within 60 days of purchase, we will remake your lenses for free and replace them in their original frames. If your prescription frames and/or lenses purchased at BJ’s Optical are broken or damaged within 12 months of receipt (“Original Pair”), you are eligible for a one-time discount toward the purchase of an identical pair (frame and lenses). Damage due to normal use excluded. The discounted pair must be the same prescription lenses and frame as the Original Pair, or if the frame is unavailable, a frame of equal or lesser value (“Discounted Pair”). The discount is 50% off the price paid for the Original Pair (“Discount”). To take advantage of the Discount, the Original Pair must be presented to a BJ’s Optical location within 12 months of your receipt of the Original Pair and you must present proof of purchase, a valid prescription and a valid form of identification. Please note the Discount does not apply to loss or theft, may not be applied to prior purchases or combined with other offers, has no cash value, is not eligible for refunds and may only be used once within the 12-month period. 

Items purchased using a SNAP/EBT account must be returned within 90 days of purchase, and the returned item(s) may only be refunded to the SNAP/EBT account or exchanged for the same item. No cash refunds, credit or gift cards are allowed. 

For tire returns, please visit your local club or call our tire support team at 844-700-TIRE. 

Products under a manufacturer's warranty which have service center only restrictions are not returnable to BJ’s. Please contact the manufacturer for assistance. Examples of affected products include:

• Awnings 
• Boats 
• Gas-powered outdoor equipment 
• Generators 
• Fireworks or items with gas, oil or fuel added 
• Furniture sets purchased over one year ago 
• Mattresses that are out of the plastic covering or opened 
• Outdoor recreational equipment and furnishings including: pools, screenhouses, sheds, spas and saunas, swing sets and trampolines 

BJ's accepts returns on most items within 365 days of purchase, unless otherwise specified. Items must be returned in new condition with all accessories intact. The same terms and limitations apply whether you are requesting a refund or an exchange, and all refunds are issued to the original form of payment. BJ's reserves the right to deny returns for items that contributed to a redeemed reward or discount, including a fuel discount in connection with BJ's Fuel Saver program. 

Most items can be returned within 365 days of purchase. Certain exceptions apply based on product type or purchase conditions, as noted above under “Return exceptions”.

No, items purchased more than one year ago are not eligible for return. 

No, all alcohol sales are final and cannot be returned.

The return window starts from the purchase date for in-club and ExpressPay ^A  orders, the pickup date for pickup orders, and the delivery date for shipped or same-day delivery orders.

Refunds are issued back to the original form of payment.

Applicable shipping, delivery, and handling charges will be refunded or credited only if the order cancellation or return is a result of an error by BJ’s or if the item was damaged during shipping or delivery.

Refunds are typically processed within 5 – 7 days after approval.

Yes, propane tanks may be returned if they are unused, in new condition and have not been filled.