Most Liked Negative Review

Great product with big problem

I bought the XL Black ink & this 3 color package at the same time. The black had no problems, but the adhesive, from packaging, on all 3 of the color cartridges covered where the ink was released. We had to spend a couple of hours researching the possible problems. We finally found an FAQ online tha...t talked about using a straight pin for this problem. That helped some. Then we had to run it through multiple tests on the computer, which was the recommendation from HP. The last test that finally seemed to fix it was the one that gave the warning about how much ink the test was going to require. By the time the final test fixed the problem, half of my ink was gone. I don't know where it went, because until that point there was not one bit of color on the paper, only the black ink, which gave me no problems. I love the quality of HP and this is the first time I have ever had any problems with their products, but it was a costly problem. This was the first time I had ordered a refill since this was a new printer for me. I hope this adhesive problem is not reoccurring.